Contact Us






Contact

How Can We Help?


Whether you have questions about a barrel sauna, need help with a cabana order, or want guidance on the right structure for your space. Owned and operated by Sun Drift Living.

Most messages answered within 1 business day
Reach Us

Choose Your Preferred Channel


Email

support@sundriftliving.com
Replies within 24 hours

Phone

(add business number here)
Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Common Questions

Frequently Asked Questions


How long does it take to receive my order?

Orders are processed within 1 to 3 business days, with transit taking 5 to 8 business days after that. In total, you can expect delivery within 6 to 11 business days from the date of your order. Every shipment includes tracking so you can follow along.

Is shipping really free on barrel saunas and cabanas?

Yes, we offer free shipping on most orders within the Continental U.S. (excludes Alaska and Hawaii). There is no order minimum required. Orders ship via USPS, UPS, or FedEx based on destination and package size. For full details, please see our Shipping Policy page.

What is your return policy for large structures?

We understand that purchasing a barrel sauna, cabana, or shed is a significant decision. If something is not right with your order, please contact our team as soon as possible so we can walk you through the return or exchange process. Full details are available in our Returns Policy.

Can I exchange my order for a different model?

We do our best to accommodate exchanges when possible. Reach out to us via email or phone with your order number and the model you are interested in, and we will work with you on next steps. The sooner you contact us after placing your order, the more options we can offer.

What materials are your barrel saunas made from?

Our barrel saunas are crafted from carefully selected wood designed for durability and heat retention. Each product listing includes detailed material specifications, dimensions, and features. If you need help comparing models, our team is happy to walk you through the differences.

How do I know which size shed or cabana is right for my space?

We recommend measuring your available outdoor space and checking the dimensions listed on each product page. If you are unsure which size works best for your yard, patio, or deck area, send us a message with your measurements and we will help you find the right fit.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

Send A Message

Drop Us A Line


Select a topic...
Order Status & Shipping
Product Questions
Returns & Exchanges
Sizing & Installation Help
Other
Availability

Business Hours


Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Our Promise

What We Stand For


Timely Responses

Every message is read and answered by a real person within one business day, not an auto-reply.

Secure Shopping

Your personal and payment information is protected by industry-standard encryption at every step.

Built To Last

Our saunas, cabanas, and sheds are designed with durable materials meant for years of outdoor use.

Free Shipping

Most orders ship free within the Continental U.S. with tracking included on every shipment.